Business Terms
Business Terms for Benjamin Phillips (trading as into BSL). These terms apply to all bookings—whether made verbally, via email, or in writing. By proceeding with a booking, you accept these terms unless otherwise agreed in writing.
1. Services
Scope of Work: The Interpreter will provide services as agreed at booking or in these terms.
Working Hours: A standard workday is up to seven hours, including breaks.
Working alone: Interpreters working alone will receive at least a 10-minute break every 25-30 minutes. No work should be requested during breaks.
Coworking : Assignments longer than one hour require two Interpreters.
Additional Time: Extra work beyond the booked period is possible for an additional fee.
2. Fees and Payments
Payment Responsibility: The Client agrees to pay all fees and expenses, whether or not the service is used.
Late Payments: Interest of 8% above the current base rate applies to overdue invoices.
Payment Term: Payment is due within 30 days of invoice receipt, via BACS or cheque.
3. Cancellations
Cancellation Charges: Fees apply if the booking is canceled or shortened.
Expenses: Reimbursement is required for any agreed or additional expenses incurred due to cancellation.
Notice Period & Fees:
7 days or fewer: Full fee
8 to 14 days: Half fee
15 days or more: No fee
4. Unavoidable Circumstances
Force Majeure: If the Interpreter cannot attend due to unforeseen circumstances, they will inform the Client promptly.
Substitutes: The Interpreter will try to arrange a replacement, and this releases them from further liability.
5. Preparation Materials
The Client to provide relevant background and preparation documents at least 72 hours before the assignment to ensure quality service.
6. Recordings
Consent: Recordings of the Interpreter’s work are not permitted without prior written consent, except where legally required.
Usage Restrictions: Recordings for streaming, sharing, or publishing may involve additional charges.
AI Use: Content of the Interpreter’s work cannot be used for artificial intelligence (AI) training, analysis, language modelling or machine learning nor related purposes without explicit written permission.
7. Complaints & Disputes
Reporting: Complaints must be submitted in writing within five days of a job’s completion.
Dispute Resolution: Unresolved issues may be referred to the NRCPD within four weeks. More info at www.nrcpd.org.uk.
Legal Jurisdiction: If unresolved, disputes are subject to the courts of England and Wales and are governed by English law.
8. Responsibility & Liability
The Interpreter will work professionally, adhering to NRCPD guidelines.
While efforts are made for accuracy, absolute guarantees cannot be provided.
Liability is limited to the invoice amount.
No responsibility for indirect damages or losses.
9. Data & Privacy
Personal data is processed solely for providing interpreting services, in line with data protection laws. More information at www.intobsl.co.uk/privacy/